Last updated: January 2026
Free Shipping: We offer free standard shipping on all orders over $500 within the United States, Canada, United Kingdom, and Europe.
Standard Shipping: Orders under $500 are charged a flat rate of $49. Standard delivery takes 5-7 business days.
Express Shipping: Available at checkout for an additional fee. Express delivery takes 2-3 business days.
Processing Time: Orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.
International Shipping: We ship to most countries. Customs duties and import taxes are the responsibility of the buyer.
Shipping Restrictions: Electric scooters may be restricted in certain areas. Please check your local regulations before ordering.
30-Day Money-Back Guarantee: If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Condition Requirements: Returned items must be in their original condition with all accessories, packaging, and documentation. Items showing signs of misuse or intentional damage are not eligible for return.
Return Process: Contact us at scooterservice2025@outlook.com with your order number and reason for return. We'll send you a return shipping label and instructions.
Refund Processing: Refunds are processed within 5-7 business days of receiving the returned item. Funds will be credited to the original payment method.
Non-Returnable Items: Gift cards, clearance items, and items marked as "Final Sale" cannot be returned.
Standard Warranty: All Urbanfish electric scooters come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
Extended Warranty: A 2-year extended warranty is available for purchase at checkout, providing additional coverage for motor, battery, and electronic components.
What's Covered: Motor defects, battery failure, controller issues, frame structural integrity, and charging port defects.
What's Not Covered: Normal wear and tear (tires, brake pads), water damage beyond IP rating, accidental damage, unauthorized modifications, and damage from improper use.
Warranty Claims: Contact scooterservice2025@outlook.com with proof of purchase, a description of the issue, and photos/video of the defect. We'll assess and arrange repair or replacement.
Information We Collect: We collect personal information you provide directly, such as name, email, phone number, and shipping address when you place an order or create an account.
How We Use Your Information: To process orders, communicate about your purchase, provide customer support, send marketing emails (with your consent), and improve our products and services.
Data Security: We use industry-standard SSL encryption to protect your data. We never store full credit card details on our servers.
Cookies: We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings.
Third-Party Services: We may share data with trusted partners for payment processing, shipping, and analytics. These partners are bound by confidentiality obligations.
Your Rights: You have the right to access, correct, or delete your personal data. Contact us at service@urbanfish-scooter.com to exercise these rights.
Acceptance: By accessing and using urbanfish-scooter.com, you accept and agree to be bound by these Terms of Service.
Product Use: Electric scooters are intended for personal transportation. Riders must comply with all local laws, regulations, and age requirements. Always wear a helmet and protective gear.
Limitation of Liability: Urbanfish is not liable for injuries, property damage, or legal violations resulting from the use of our products. Riders assume all risk.
Intellectual Property: All content on this website, including text, images, logos, and designs, is the property of Urbanfish and protected by copyright laws.
Changes to Terms: We reserve the right to update these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.